Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY .

When you create an account in Grayfixx or send an address for an order on WhatsApp, we understand that you have read our Terms & Conditions. And if you don't read then it's your fault, we can't do anything.

Legal Disclaimer for Decals & Stickers:
Grayfixx decals and stickers are meant only for decoration, personal taste, and style enhancement. According to Indian motor vehicle laws, stickers that do not cover or alter the registration number, chassis number, lights, or safety signs are generally considered legal. Grayfixx always recommends that customers follow their local RTO (Road Transport Office) rules and traffic regulations. Any stickers that are reflective, display police/army/government emblems, or involve a full-body wrap without RTO approval may be illegal. Grayfixx does not support or encourage the use of decals that violate Indian traffic or RTO laws. Note: Our decals are designed for legal, aesthetic use only. Please avoid applying them on number plates, lights, or any part restricted by law. In case of any legal issues or challans, Grayfixx will not be responsible. Please use stickers responsibly as per your city/state rules.

Customization: Sorry, we do not make custom products on customer demand. We only sell our own designs due to copyright reasons.
If you want to make small changes in our design or want the same design in a different color, we can do that. However, there is an additional ₹500 customization charge, which is non-refundable.
Non-refundable means that if you cancel the order after the design has been made, the customization charge will not be returned—whether you paid in full or only paid an advance.
Customization or design changes usually take 1–2 days, so please be patient and avoid asking repeatedly. As soon as your design is ready, we will show you a preview before dispatching.
We do not start any customization work without payment. So, payment is mandatory before we begin the design.

Courier/Logistics: Courier/Logistics: We currently prefer India Post/Speed Post for prepaid orders, as their service has improved significantly and parcels are normally delivered within 6–7 days after dispatch. Speed Post is available only for prepaid orders, as India Post does not support our COD service.
Other logistics partners such as Delhivery, Xpressbees, Ekart, etc. have recently experienced higher delivery delays, cancellations, and service issues, which is why we generally avoid using them whenever possible.
However, if you choose COD by paying ₹300 advance, we may need to ship your order through one of these COD-supported logistics partners. In such cases, please be prepared for possible delivery delays or courier-related issues. Courier transit time and delivery performance are handled by the logistics provider and are not under Grayfixx’s direct control.
Once your order is shipped, you will receive an email containing the tracking link and estimated delivery date. You can use the tracking link to check the latest status of your shipment.
Once the parcel has been dispatched, the delivery process is handled entirely by the respective courier/logistics provider. Grayfixx cannot manually speed up the delivery, change the delivery schedule, or control the courier’s internal operations. Kindly allow the courier the estimated delivery time.
If your tracking status shows “Undelivered,” “Delivery Failed,” or any other delivery exception, you may contact us on WhatsApp. Our team will assist you in raising the issue with the concerned logistics provider wherever possible.
For Speed Post prepaid orders, delivery normally takes around 6–7 days after dispatch, although the actual transit time may vary depending on your location, holidays, weather conditions, or other operational factors. COD shipments through other logistics providers may take longer due to their service conditions.
If your order is not delivered even after 14 days from the date of dispatch, you may contact us on WhatsApp to raise a delivery concern. Our team will check the shipment status and assist you accordingly.

Cash on delivery COD not available Cash on Delivery (COD) was earlier available, but due to high RTO losses, we have discontinued the full COD service. However, we offer a ₹300 Advance Payment Option. If your product value is above ₹300, you can pay ₹300 in advance, and the remaining amount can be paid as COD at the time of delivery.
If you choose the ₹300 advance option and later cancel or refuse the order, the ₹300 advance amount is non-refundable, as clearly mentioned on the checkout page.
Please note that orders placed under the ₹300 Advance + COD option have a higher possibility of delivery delays, delivery failures, and courier cancellations, as explained in our Courier/Logistics terms above. Therefore, please choose this option only if you are willing to wait patiently for the delivery and accept possible courier-related delays.
Benefits such as Wallet Discounts, Coupon Discounts, Live Sale Offers, Free Complimentary Stickers, and other promotional benefits are not applicable to ₹300 Advance + COD orders. These benefits are available only on eligible prepaid orders.
If you place a prepaid order and cancel it afterward, the delivery charges and RTO/return charges will be deducted from your refund, as these amounts are paid to the courier partner.
For prepaid orders, we charge a fixed delivery fee of ₹80, while for the ₹300 Advance + COD option, the delivery + COD handling charge is ₹160. This is the minimum amount charged to customers, even though our actual logistics cost may be higher depending on shipment weight and location.
Please note that during sales, special offers, or promotional periods, the ₹300 Advance + COD option may be temporarily disabled.

Refund: If a customer returns the product and requests a refund, and Grayfixx accepts the refund as per the return policy, then the refund will be initiated within 2–3 business days after the return parcel is picked up.
If the customer cancels a prepaid order after making the payment but before shipping, the refund will be processed within 2–3 business days. However, a deduction of 2% + 18% GST (Razorpay payment gateway fee) will be applied, and the refundable amount will be shown to you at the time of order cancellation.
However, if the customer cancels a prepaid order after the order has been shipped, then freight + RTO charges will be deducted, and the refund will not be initiated until the shipment enters the RTO process.

Amazon/Flipkart/Meesho/Others/Retailers: If you purchase our product through Amazon, Flipkart, Meesho, or any other marketplace—and face any issue after delivery such as missing item, damaged product, or quality concern—you must contact the respective marketplace for replacement or refund. We will not be responsible for such issues. The same condition applies if you purchase the product from any local retailer or shop. However, if any issue arises after applying the product, it may be covered under warranty—provided you received a valid warranty card. We can offer direct service or claim only through the warranty card.

Wallet Wallet balance cannot be transferred to Paytm or any bank account. It can only be used for shopping on Grayfixx.
You will receive cashback on every order after the product is delivered.
• If the order value is below ₹1100, you will receive 10% cashback in your Grayfixx Wallet.
• If the order value is below ₹3100, you will receive 5% cashback.
• If the order value is above ₹3100 and below ₹10,000, you will receive 3% cashback.
If you cancel your order after it has been shipped, your wallet amount will not be refunded, and the amount used from the wallet will be considered forfeited. If the order is delivered and later returned, or if you take a refund, your wallet balance will be reset to ₹0.

WhatsApp Service :We are giving whatsapp service to our customers so that if they are unable to buying any item then they can order on whatsapp manually and they can ask any query about product. so We are not giving this easy service that they ask again and again about delivery. So our team decided to remove this easy service soon like Other Market Places.

Personal Information

1. All information, products and services displayed on the grayfixx.in website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed below. Grayfixx has the right to accept or reject your offer but should be any reason thereof.
2. In order to use the grayfixx.in website belonging to grayfixx, you have accepted the following terms and conditions given below. Grayfixx reserves the right to add, delete, alter or modify these terms and conditions at any time
3. You are therefore advised to read carefully these terms and conditions every time you use the grayfixx.in website.
4. We have made every effort to display the color of our products that appear on the site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of color will be accurate.

grayfixx.in will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the site.

License & Site access

Minimum Age: if you are under 17 of age then grayfixx not allow to order. in case if any issue will come then grayfixx will not responsible for this.

The User certifies that he/she is at least 18 years of age or has the consent of a parent or legal guardian.

This agreement shall be construed in accordance with the applicable laws of India. The Courts at New Delhi, Karkarduma shall have exclusive jurisdiction in any proceedings arising out of this agreement.

The prices and availability of products are subject to change without prior notice at the sole discretion of Grayfixx or the Seller

Eligibility :

Grayfixx will not be responsible for any damage suffered by users from use of the services on grayfixx.in. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action

Request for cancellations of orders once placed on grayfixx.in will not be entertained.

Account & Registration

Your mobile phone number and/or e-mail address is treated as Your primary identifier on the Website. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Website at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Website through a onetime password verification.

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

You agree that Grayfixx shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your display name in cases where You have failed to update Your revised mobile phone number and/or e-mail address on the Website.

Cancellation by Site / Customer

grayfixx.in will take full responsibility for your order if it has been shipped to any major city where our sellers use private courier companies such as Delhivery, Xpressbees, DTDC, Ekart, etc., to ship your order. grayfixx.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This applies even if the order has already been confirmed and/or payment has been received. In such cases, the payment will be refunded, and the user will be informed after price verification. The user agrees to provide accurate, authentic, and true information. grayfixx.in reserves the right to verify the information and details provided by the user at any time. If any user information is found to be false, partially or fully, Grayfixx has the sole discretion to reject the registration and debar the user from accessing the services of grayfixx.in without prior notice. If you cancel any customized products after packaging or printing, Grayfixx will not accept your cancellation request, and your prepaid amount will not be refunded.

What we owned, We collect & Why?

Domain & Website:Basically, This domain is ours but grayfixx.in has been purchased from godaddy, and this domain is managed by our company from our city Ranchi Jharkhand, in this website you will find our products which we manufacture, and which you can use on your online website. You can purchase from here. And the server on which our website is live is not our own, we have taken the server from HostGator which we do not own.

Cookies:We do not use cookies on our website, we do not use that to read your data, we do not track your data, and if this happens then it is an issue with your browser or whatever browser you are using. They are tracking your Data through cookies.

Privacy & Policy:We take our user's data only to dispatch the product because if we don't collect then how can deliver the products, we take only (Name, Number, Email Id, PINcode, Address & GSTIN if available). Apart from this, we do not use user's data anywhere, do not sell it to any third-party, and do not misuse it in any way. We use a third-party courier aggregator to deliver your product to you, of which Shiprocket is a company, and we fill your address details in the Shiprocket website. Apart from this, your data does not go anywhere else from our end.

Transaction & Payment Details :When we take an order through WhatsApp, then that payment takes it through QR code/UPI/Gpay/PhonePe, the payment data/transaction details of the customer remain completely safe and do not reach us. If the customer purchases from the website and makes payment on that purchase, we take payment through third-party Razorpay, in which the customer's credit card/debit card details are passed on to Razorpay and not to us. For this you can read Razorpay's policy, we will not take any responsibility.

Copyright & Trademark

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Usage/Application Instruction

1. Do Not Apply Yourself – Always get it installed by an expert for a professional finish.
2. Clean the Surface Properly – Before applying, wash your bike thoroughly. Do not use polish/lubricants/ceramic before or after application, as it can affect adhesion.
3. Use Radium Strip for Support – After applying the graphics, use radium strip on the body corners for extra support. This will increase the durability of the sticker.
4. Be Careful While Washing – After installation, avoid using high-pressure water spray on the stickers, as it may cause damage.
5. Use Heat Gun for Pre-Cut Stickers – If the sticker is pre-cut, apply it using a blower or heat gun for better results. However, do not overstretch the sticker with heat, as it can weaken the adhesive quality.
6. Do Not Remove the FPF Protection/Lamination – The sticker comes with FPF protection on top. Never remove it, as it is designed to protect the sticker.
❌ Warranty Void Conditions ❌
If you cut, tamper, or do not follow the above instructions, your warranty will be void. Additionally, do not perform any experiments on the product yourself, such as rubbing, scratching, or doing any kind of manual “quality test.” Any such actions will also void the warranty.

Note:If you do not understand our terms and policy, you can contact our team and it is your responsibility to purchase from our website, we do not force you to do so.