Return Policy

PLEASE READ THIS RETURN POLICY BEFORE ORDER.

Grayfixx accepts return requests only within 7 days from the date of delivery. After completion of 7 days from the delivery date, no return request will be accepted.

This 7-day return period applies to all return reasons. Even if you have received a wrong product, damaged product, defective product, or there is any other issue with your order, you must raise the return request within 7 days from the date of delivery. Any complaint or return request raised after the 7-day return period will not be eligible for return, replacement, exchange, or refund, irrespective of the reason.

Returns are subject to the applicable conditions mentioned in this Return Policy. The return policy mentioned on the respective product page shall prevail wherever a product-specific return condition applies. Please check the applicable return policy before placing your order.

Note:

The return policy is divided into three parts. Please read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part-1 Refund & Replacement

Stickers, Graphics or any vinyl products - Stickers, graphics, and all vinyl products generally do not qualify for returns. However, if the reason is genuine—such as receiving a damaged item, a missing item, or an incorrect item—Grayfixx will provide a replacement only, not a refund. In such cases, the return request must be initiated within 24 hours of delivery, and an unboxing video is mandatory. If the buyer simply does not like the product or wants a refund without any valid reason, the request may be accepted, but delivery charges + return pickup charges will be deducted from the refundable amount. If the customer intentionally damages the product while applying it, or experiments with it and causes damage, then replacement or refund will not be accepted. However, if possible, Grayfixx may provide the damaged part separately, for which the customer must pay the part cost + delivery charges.

Any types of customize or printed products - Refund and replacement are not acceptable in this because this is customized product only for you and Grayfixx cannot sell again customize products to other cusotmers. So Grayfixx will not approved your return request and neither replace nor refund. but if customers received different products from ordered products or received damaged products then in this condition Grayfixx will be replace customers products.

Refund Process- If a customer creates a return request for their order with a refund option and Grayfixx accepts the refund request, the customer’s amount will be refunded within 2–3 days without any charges.
If the customer wants to return the product due to personal reasons (such as not liking the product or any other reason that is not accepted by Grayfixx), the return request may still be accepted. However, in such cases, delivery and return charges will be deducted from the refundable amount.
The deduction amount will be clearly shown at the time of refund processing, and the remaining refundable amount will be credited to the customer within 4–5 days.

Part-2 Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Product's original packaging/ box should be undamage
The product should be undamaged and without any scratches, dents, water damaged or broken.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund or replace is to be given, the refund or replace will be processed once the returned product has been received/pickup by the customers through delivery boy.

Stickers - Warranty

1. 6 Months Replacement Guarantee
2. 2 Years Color Fading Guarantee

Follow these terms
1. Proper video is mandatory for replacement.
2. Only the damaged part will be replaced, not the full body.
3. The warranty card is mandatory for claims.
4. If the color of the sticker fades within 2 years, it will be replaced and if the sticker peels off within 6 months naturally, then it will be replaced.
5. Any part peel-off in an accident will not be replaced.
6. If you manually cut or tamper with any part of the sticker, your warranty will be void.
7. *Note* - Before applying the sticker, clean the bike thoroughly and do not use polish/ceramic/lubricants before on it, otherwise you will not get a claim after applying it.
8. You will have to pay the delivery charges for replacement yourself.
9. The replaced part will be replaced only once. If the same part keeps peeling off then the claim will not be accepted in this condition. It is your responsibility.
10. If you want to buy another full-body design instead of replacement then you will get an instant discount of 50% from MRP and if you want to put a different sticker on the same bike after 6 months, you'll also receive a 50% discount on the MRP, and your old warranty card will be voided.

Usage/Application Instruction

1. Do Not Apply Yourself – Always get it installed by an expert for a professional finish.
2. Clean the Surface Properly – Before applying, wash your bike thoroughly. Do not use polish/ceramic/lubricants before application, as it can affect adhesion.
3. Use Radium Strip for Support – After applying the graphics, use radium strip on the body corners for extra support. This will increase the durability of the sticker.
4. Be Careful While Washing – After installation, avoid using high-pressure water spray on the stickers, as it may cause damage.
5. Use Heat Gun for Pre-Cut Stickers – If the sticker is pre-cut, apply it using a blower or heat gun for better results. However, do not overstretch the sticker with heat, as it can weaken the adhesive quality.
6. Do Not Remove the FPF Protection – The sticker comes with FPF protection/Lamination on top. Never remove it, as it is designed to protect the sticker.
❌ Warranty Void Conditions ❌
If you cut, tamper, or do not follow the above instructions, your warranty will be void.

PPF - Warranty

1. 5 Years Replacement Guarantee

Why should you purchase Grayfixx's PPF?
1. 3X Layer
2. Water Proof
3. Non-Yellowing
4. Low Maintenance
5. Pre-Shaped Cut
6. Longevity
7. Scratch Resistant
8. Self Healing
9. 190 Micron TPU Material

Follow these Terms
1. Proper video is mandatory for replacement.
2. Only the damaged part will be replaced, not the full body.
3. The warranty card and Invoice is mandatory for claims.
4. If the PPF peels off within 3 years naturally, then it will be replaced.
5. If you manually cut, misuse, neglect, improper maintenance or tamper with any part of the PPF, your warranty will be void.
6. You will have to pay the delivery charges for replacement yourself.
7. The replaced part will be replaced only once. If the same part keeps peeling off then the claim will not be accepted in this condition. It is your responsibility.
8. Any modifications and alterations to the PPF will avoid the Warranty.
9. The warranty does not cover damage caused by Accidents.

Application Guidelines
1. Before applying the PPF, clean the bike thoroughly and do not use polish before and after on it, otherwise you will not get a claim after applying it.
2. For the best results and to validate the warranty, We recommend professional installations by Technicians.
*We hope you have read it carefully before placing your order. Thank you for choosing Grayfixx PPF*